The emergence of the covid virus in the world has forced new behaviour in society and the use of solutions that we would not even have thought of before. As far as our business is concerned, we have introduced touchless dispensers, rinse-and-drop systems and improved cleaning and sanitisation services for dispensers. All in order to be able to use water dispensers in a safe and hygienic way. After all, access to drinking water must also be ensured in times of epidemics. At the turn of November and December 2020, i.e. at the very peak of the third wave of the pandemic in Poland, we faced the installation of wall-mounted and floor-standing drinking water dispensers in a rather original location, namely in one of the units of the Warmińsko-Mazurskie Border Guard Unit.
We are the leader in the installation of drinking water springs and distributors in Poland. We know this really well, and we are constantly extending the range of our services and adapting them to the needs and expectations of our customers. The appearance of the covid virus in the world has forced new behaviour in society and the use of solutions that we would not have even thought of before. As far as our business is concerned, we have introduced touchless devices, rinse-and-drain systems and improved our cleaning and sanitising services. All in order to be able to use water dispensers in a safe and hygienic way. After all, access to drinking water must also be ensured in times of epidemics.
Specific customer
At the turn of November and December 2020, i.e. at the very peak of the third wave of the pandemic in Poland, we faced the installation of wall-mounted and floor-standing drinking water dispensers in a rather original location, namely one of the units of the Warmińsko-Mazurskie Border Guard Unit. The tender request came to us a little earlier. The unit already had water dispensers from another manufacturer installed at its premises, but was not satisfied with their operation and service, so decided to make a change.
The equipment requirements were as follows:
- The devices were to be connected directly to tap water
- Made of the best quality materials
- Some were also to distribute sparkling water
- There has been a requirement for equipment to be touchless, or easy to disinfect and clean
- Products should be resistant to vandalism and heavy use
- All equipped with water filtration systems due to the fact that the tap water in the area is very hard
Other requirements set by the customer were a fast completion date, the provision of maintenance services in the following years and the smooth execution of the installation of the distributors.
Work stages
After we received the invitation to submit a bid, our representatives arranged an on-site visit to the unit with the client. The aim was to get to know the specifics of the areas where the equipment was to be placed in order to find the best solutions. This was done by taking measurements and taking photographs, so that a plan of action could be prepared for the client on his return. Of course, everything was done under a precautionary and sanitary regime.
After considering all the bids, the unit decided to choose Topserw, owner of the Zdrojownia brand, as the supplier and installation contractor for the new drinking water dispensers. Our proposal met all expectations, primarily providing touchless solutions, filtration systems and a full range of installation and maintenance services.
Installation in difficult conditions
At the end of November and the beginning of December 2020, the installation of the equipment took place in accordance with the schedule of activities agreed between the parties. Our service technicians had to carry out their work at strict hours and, due to the nature of the client, also under the constant supervision of border guard personnel. All this was done in order to comply with all on-site procedures.
Full service
The installation of the 4 units went smoothly, with acceptance and the signing of the final documents taking place as planned. For our part, we offered the customer special floor mats, which were slip-resistant, prevented any splashing of water and, above all, provided an aesthetically pleasing environment. The equipment itself was labelled according to the customer's specifications.
We will systematically carry out a full service of the equipment, which will not only include checking and adjusting the equipment, but also descaling, cleaning, replacing filters and gas cylinders. Confirmation of the customer's satisfaction with both the equipment and the timely delivery and installation of the equipment is provided by references issued by the unit in April 2021. Our experience in the Warmia and Mazury region shows that we also operate under extreme conditions: in times of pandemics, under time pressure and according to tough customer guidelines. We will also adapt to your requirements.
